Insights

Digitalization, pragmatically.

No futurism, no vendor pitches. Field notes on what digitalization actually costs, saves and breaks in mid-market organisations.

subsidies/be-2026.md

Digitalization subsidies in Belgium: what actually qualifies

Brussels, Flanders and Wallonia each fund digitalization, with different rules, rates and definitions. A practical map of what qualifies and what trips applicants up.

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web/operations-test.md

Your website is an operations tool, not a brochure

The test for every page on your site: does it remove work from a human or create it? Most mid-market websites fail it, and the fix changes what a website is for.

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data/foundation-first.md

Before AI: the unglamorous data foundation

Every AI ambition runs on the same fuel: reliable, structured, accessible data. Most mid-market organisations should spend their first euro there, not on models.

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healthcare/intake-flow.md

Healthcare: digital intake that cuts no-shows and phone load

Practices and clinics lose hours daily to scheduling calls, paper intake and no-shows. The digital fix is well understood, GDPR-compatible, and pays back fast.

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finance/close-cycle.md

Finance: closing the month without the death march

Reconciliation, accruals, intercompany, reporting: the close is repetitive, rule-based and deadline-driven, which makes it automation's favourite meal.

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logistics/document-flow.md

Logistics: the paper trail is the bottleneck

Trucks move fast; documents do not. CMRs, customs papers, PODs and status mails eat dispatcher hours that document automation hands back.

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