Frequently asked questions
How does the pricing work?
As-a-Service: a flexible, predictable model with pay-per-use and no upfront investment. You pay for outcomes, not licences. A concrete price follows the discovery assessment, so it is based on your flows, not a generic tier.
How fast do we see results?
First concrete results land in 4 to 12 weeks. We start with one priority flow, put it in production, then extend. No big-bang projects.
Do we have to replace our current systems?
No. We connect, automate and optimize around what you already run. Your existing systems stay; we remove the manual work between them.
How do you handle GDPR and where is our data?
We work within GDPR by design: EU data residency, documented processing, access controls and full audit trails. Every solution ships with its data-protection documentation.
What happens after go-live?
Go-live is the start. Service management, support and continuous optimization are part of the model, so performance keeps improving instead of decaying.
How do we start?
Two easy entries: the free 10-question readiness scan on your sector pages (3 minutes), or a 15-minute intro call. Both end with a concrete suggested starting point.
Who actually delivers the work?
A Brussels-based team leads every engagement, backed by the global delivery capacity of Valenta, our principal delivery partner. One accountable partner, enterprise-scale execution.
Which languages do you work in?
Dutch, French and English, across documents, workshops and support.
Does this work with our EHR and hospital systems?
Yes. We integrate with your EHR, HIS, lab, imaging and administrative systems rather than replacing them. The point is making them exchange data instead of PDFs.
Will this add work for our clinical teams?
The opposite: the goal is fewer forms, fewer double entries and less searching. Typical result is 4 to 12 hours of repetitive administration returned per person per week.
Does it work with our ERP and HRIS?
Yes. We build around your ERP, HRIS and DMS. Automation handles the flows between them: invoices, closes, onboarding, contracts.
Are you ready for mandatory e-invoicing (Peppol)?
Yes. E-invoicing and compliance flows, including Peppol, are part of the standard finance operations catalogue.
Can you work within public procurement rules?
Yes. We work within procurement frameworks and your existing platforms, and every decision keeps a full, auditable trail.
What about accessibility requirements?
Citizen-facing flows are built for accessibility and multilingual delivery from the start, in line with public accessibility standards.
Do you integrate with our core policy and claims systems?
Yes. We digitalize the flows around your core systems: intake, documents, communication and reporting, without touching the core itself.
Can you support regulatory reporting?
Yes. IDD, GDPR and solvency reporting packs are part of the risk and compliance intelligence catalogue.
Does it connect to our WMS and ERP?
Yes. Carrier, partner, WMS and ERP integration is standard. We digitalize the paper trail from order to proof of delivery on top of what already runs.
Do drivers and operators need new hardware?
Usually not. Flows are designed for the devices already on the floor: existing scanners, tablets or phones.